VPLS Help Desk

VPLS Help Desk is a Managed IT Support service, allowing you to outsource your day-to-day IT support operations to our team of trained experts.

Why you should outsource your IT support

A large number of businesses are choosing to outsource their IT Support to professionals in the field rather than retaining IT support in-house. Sometimes the initiative is fueled by costs, frustrations with current IT support, or simply because it’s one less thing to worry about. Other benefits include:

  • Efficiency and reliability of IT support operations greatly improve.
  • Cyber Security and compliance is made easier and more uniform.
  • Maintenance and upgrades are done proactively by the IT Services Provider.
  • Managed IT approach is cost-effective and allows for predictable management costs.
  • In-house IT staff members are able to focus on business-critical projects.
  • Companies have quicker and broader access to emerging technologies.
  • Managed IT Support Services allow for the shifting of capital expenses over to operating expenses.

Proactive vs. Reactive Monitoring

Network monitoring is an essential aspect of maintaining business-critical systems, and ensuring that they are always ready to support the company’s goals and objectives. When this is done on a proactive basis, it can identify problems before they actually happen, and avoid costly downtime and repairs. Our proactive monitoring is much more beneficial than the typical reactive approach which many companies are obliged to adopt due to limited resources. By the time a problem has occurred, it’s pretty much guaranteed to cost your company time and money to set things right again, and that’s exactly why being proactive makes far more business sense. We mitigate these risks with regular preventative maintenance activities to reduce the number of emergency incidents you can encounter.

Keep Costs in Check: Flat Rate Billing, Predictable Expenses Per Employee

Our Managed IT services are offered at rates which you can budget for monthly, and have the confidence that comes from knowing what your IT costs will be for that month – and for all the coming months throughout the duration of a contract period. It can be a huge benefit to your company, in terms of keeping costs in check, and not having wild fluctuations in your budgeting. This means all your mobile device management, cloud storage, security requirements, and VoiP services can come under one umbrella, and be provided reliably for one flat rate.

Virtual CIO/Technology Roadmap Discussion

We specialize in acting as a virtual CIO for your company, collaborating with your own IT personnel to whatever extent is most advantageous to your business, and participating in discussions which can help support your business now and in the future. As your virtual CIO, we can help formulate your strategic IT goals, plan your budgeting, analyze and improve on existing business practices, and even prepare a technology road map that will help you take advantage of emerging technologies which may be of benefit to your company. If your company has no IT staff at all, we can step in to fill that gap for you, and provide infrastructure support, in addition to preparing your business for future growth and scalability.
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