A message from VPLS and our CEO, Arman Khalili
VPLS has been tracking and monitoring the Coronavirus (COVID-19) virus for a while now. We wanted to provide updates about our service offerings in the event of a large-scale quarantine. Please reach out to VPLS Help Desk or your Sales representative if you want to make any adjustments to any VPLS onsite visits.
VPLS has global operations in the following countries:
|USA||HQ, with largest concentration of employees in California (100+)|
|Smaller staff in Arizona, Nevada, Texas, Hawaii, and Virginia|
|Thailand||Second largest concentration of staff (40+)|
VPLS has implemented travel restrictions for all VPLS employees, along with work-from-home accommodations. VPLS employees are instructed to follow strict CDC guidelines for the prevention and treatment of contagious diseases. VPLS would never knowingly send a representative onsite unless we feel they are healthy and do not show signs of any illness. COVID-19 is known to be contagious even if the patient is not showing any symptoms. VPLS will be fully transparent if we were to learn about any infections at VPLS and we ask the same of our clients, partners, and vendors.
In-person Meetings & Gatherings
We ask our employees, clients, partners, and vendors to eliminate all non-emergency, in-person meetings and utilize video/voice and telecommunication services as needed.
Help Desk and Professional Services
VPLS is equipped and ready to provide remote services in the event of a full quarantine. Services will not be interrupted. Onsite services will be available if the environment is safe for our employees. Remote assistance will be provided if the environment is deemed unsafe. Please let us know if you have a preference for remote assistance only during this time.
Cloud and Data Center Operations
While all VPLS data centers remain in a full operational state, VPLS is diligently working with our vendors and partners on precautionary measures to ensure that critical supplies are available. VPLS advises that all customers and visitors to VPLS’ offices and data centers follow the CDC’s prevention plans. VPLS employees continue to carry out their duties from the data centers. We ask that onsite visits are to be reduced to emergency maintenance only for the remainder of March 2020.
VPLS is equipped and ready to provide services in an event of a full quarantine. Services will not be interrupted. Remote assistance will be provided, free of charge, if the environment is deemed unsafe or if general data center access is no longer possible.
We have asked all of our employees who can to work from home for the remainder of March 2020. We do not anticipate any changes to our service level.
We appreciate your understanding and cooperation throughout this current situation. Please reach out to us if you have any questions or concerns and thank you for your understanding.