Support Fun Facts

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I thought it would be interesting to share with everyone some facts about our sales, support, and billing services department. Over the past 6 days we have received over 700+ tickets! See some of the following metrics below.
Department Total Tickets Average Response Time Average Tickets/Day Average Followups/Ticket
Support – Reboots 4999 6m 51s 20.08 3.00
Support – Reformats 1222 34m 25s 3.62 4.93
Support – Network 969 23m 57s 3.03 4.73
Support – Level II 153 29m 20s 0.74 6.86


Period Tickets Received
Today
(Nov/06/2009)
101
This Week
(Nov/01/2009 – Nov/06/2009)
737
This Month
(Nov/01/2009 – Nov/06/2009)
737
This Quarter
(Oct/01/2009 – Nov/06/2009)
4657
This Year
(Jan/01/2009 – Nov/06/2009)
25850
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